Reference

How We Protect Your Account and Data

When you open an account at main188, your personal information and transaction history stay encrypted and secure.

Bank-level encryption for all depositsDANA, OVO, GoPay, QRIS verified transfersYour data stays on secure servers
Explore the Lobby Read FAQ
main188 How We Protect Your Account and Data
REACH US DIRECTLY

How to Contact Us About Policy or Account Questions

Team online

Live Chat Support

Our support team in Surabaya and Bandung respond to policy questions, data requests and account concerns within an hour during operating hours. Live chat is the fastest way to ask about your privacy settings or request a data report.

Email Support

Send formal requests — data exports, account closure, privacy complaints — to our legal support inbox. We respond within 48 hours and provide written confirmation of every request and outcome.

Account Settings

You can review and update your personal information, notification preferences and linked payment methods directly inside your account dashboard under Security. No support request needed for routine updates.

DATA HANDLING TRANSPARENCY

How We Keep Your Information Safe

Account Verification

We verify your identity when you open an account and when you request large withdrawals. This protects you from unauthorised access. Verification happens in seconds using your linked phone number or email.

Encrypted Deposits

Every DANA, OVO, GoPay and QRIS transfer uses HTTPS encryption. Your payment details are never stored on our servers — only the transaction receipt and your cleared balance.

Withdrawal Verification

When you request a payout, we verify it matches your account method and flag any unusual patterns. This takes 5–10 minutes; your withdrawal then clears to your bank or wallet.

Cookie & Tracking Policy

We use cookies only to keep you logged in and to see which games you play. We never sell your activity data. You can disable non-essential cookies in your browser settings anytime.

Data Retention

We keep transaction records for 7 years as required by law. Personal details like your name and email are retained while your account exists. Request deletion after closure via support.

Request Your Data

Contact our support team to download everything we hold on you — transactions, account history, login logs. We deliver it within 5 business days as a portable file.

Policy and Privacy FAQs

Yes. Request account closure through live chat or email support. We'll process any remaining balance to your linked payment method within 1–2 business days. Your data is deleted after 30 days unless we're required by law to retain it longer.

Contact our support team immediately. We'll verify your identity using your registered email and phone number, then reset your password or lock the account. We also review login history so you can see all recent access. Enable two-factor authentication in Account Settings for extra protection.

We see only the transaction amount, timestamp and confirmation code from your bank or wallet provider. We never see your card number or full payment details — those stay between you and your payment provider. Your balance is always shown in your account lobby.

Personal details like name, email and phone are deleted within 30 days of closure. Transaction records are kept for 7 years as required by Indonesian law, but are not linked to your personal profile after deletion. You can request earlier deletion via support, subject to legal requirements.

Contact our support team with your transaction ID or game session number. We review the record and your account logs within 24 hours. If a dispute involves a payment method issue, we involve your bank or wallet provider and follow their resolution timeline.

Yes. Open Account Settings, go to Security, and you'll see a log of every login — device type, location, date and time. If you see unfamiliar activity, change your password immediately and contact support. You can log out all other sessions remotely from that page.

We do not sell or share your personal data with advertisers. We share information with payment processors (DANA, OVO, GoPay, QRIS partners) only to verify and complete your transactions. We may disclose data to authorities where local law requires it.

Related Pages

main188 Indonesia FAQ About Us main188 Casino Register